Data privacy & GDPR

This page explains how InfoEmu handles the personal data in your tools, and the mechanisms available for privacy requests. It is informational, not legal advice — for the binding terms see InfoEmu’s Terms and Privacy Policy.

Where your data lives

• Each tool runs in a dedicated stack with its own storage. Your data isn’t commingled with other customers’.
• InfoEmu runs in the European Union. Even if a United States region is offered later, identity data remains stored in the EU.
• Payment data is handled by Paddle, InfoEmu’s merchant of record. InfoEmu does not store your card details.

Backups

Every plan includes daily backups, taken and stored for you. Restores are performed by the InfoEmu operator on request. Because each customer’s data is isolated, a restore only ever touches your own data.

Handling privacy requests in a forum

A community forum holds personal data about its members (usernames, emails, IP addresses from logins, profile fields). The forum provides operator/admin tooling to satisfy GDPR-style requests. On a managed forum these are run for you on request; on a Self-Hosted forum you run them yourself with the bluset CLI:

• Anonymise (right to erasure) — scrubs a member’s identity, profile, IP addresses, multi-factor secrets, and password; removes their API keys, linked identities, notes, and invites; and rewrites their name off their content. The member’s posts survive as authored by a deleted user, so threads stay readable. This is idempotent.
• Export (right to portability) — produces a JSON export of a member’s data, including their own content, without any secret material.
• Scrub IP addresses (retention) — clears stored login IP addresses for accounts inactive beyond a retention window; this can be run on a schedule.

No member self-service erasure yet

Ordinary members cannot delete their own full account or export their data from the member UI today. Erasure and export are performed by the community’s administrators (or, for managed customers, by InfoEmu support on the admin’s instruction). Provisional waitlist entries are removed by an administrator from the Users list.

Deleting a whole tool or workspace

Because each tool is a dedicated stack, deleting a tool removes its data with it. Removing a tool or closing a workspace tears down the corresponding stack (and, for identity, the associated realm). Retention of a final backup after removal follows InfoEmu’s operator policy.

What a member controls themselves

Within a forum a member can change their email (confirmed via a link to the new address), change their password, and edit their profile. See Using your community.

Requesting help

For a data request on a managed tool, contact hi@infoemu.com (ideally through the account that owns the workspace).